AURA Policies:

FREE Shipping within the United States!

AURA Shipping Policy

Your AURA Custom Wig will be made from scratch according to your specifications.
Orders take about 8-10 weeks to be custom made. (Please ask about our in-stock wigs if you need it in a hurry.)

It takes a great deal of patience to carefully hand-sew individual hairs into your wig. AURA asks your patience so they can produce the finest product available.

Once your wig is ready, it is sent from Argentina to the United States where it must pass through US Customs.

  • Shipping in the USA is FREE!
  • Shipping to Canada is via UPS Standard Delivery and cost $30 USD
  • Other International Shipping is sent via FedEx, UPS, or USPS Global Guaranteed and may cost $60 - $100 USD

 

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AURA Return Policy

Since each individual wig is made for a specific customer with the details they requested, AURA Custom Wigs cannot be returned.

Designing your own custom wig is in a different league than ordering a mass produced product. It is a bit adventurous but very personal and satisfying. You will have an original masterpiece, an expression of your unique style, of the highest quality available.

If the final result does not meet your expectations, you have two options:

  1. If minor changes are needed (resizing, adding highlights, etc.), we can ship the wig back to the manufacturer for adjustments. FedEx to Buenos Aeries, Argentina will cost about $70-$90 USD.
  2. Otherwise you can take the wig to a local salon for assessment and adjustment.

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AURA Warranty

AURA Wigs does warranty all AURA Custom and stock wigs for manufacturer defects for the first 6 months. (Any problem should become apparent within 6 months.) The warranty applies ONLY in the case of an obvious manufacturer's defect, such as excessive shedding, etc. The warranty does not cover damage caused by misuse of customers or hairdressers. Examples of misuse would be wigs that have been bleached or poorly cut. Determination of eligibility for the warranty is solely at AURA's discretion.

Please note: Although AURA Custom Wigs are made to your specifications they do not come ready-to-wear. Even Pre-Styled wigs may require cutting and styling to suit your features and tastes.

10-DAY Return Policy for Stock Wigs (Not Custom)
If at any time within 10 days of receiving an order, the buyer is not satisfied with the purchase, it may be returned for an exchange or refund with the following exceptions and stipulations:

ALL RETURNED ITEMS MUST be in the original factory condition. Any wigs that have been cut, dyed or altered, in any way, may NOT be returned. (Wigs may only be tried on briefly but may not be worn for an extended period.) Wigs that have been worn and show any signs of wear may NOT be returned. Any wigs that have been stained, soiled, ripped, placed near heat or used with heat may NOT be returned. Items exposed to odors such as cigarette smoke or perfume
may NOT be returned. (Wigs may be washed one time but ONLY by hand with a gentle shampoo in cold water, thoroughly rinsed and then air-dried with NO HEAT.) Any sign of wear or damage will invalidate the 10-day Guarantee and may NOT be returned.

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Privacy Policy

AURA Wigs does not sell, rent or exchange names, mailing addresses, e-mail addresses, phone numbers or other personal information about its on-line visitors with third parties.

When you place an order through our web site, we ask you to provide information, which enables us to fulfill your order. This information may include your name, mailing address, phone number, e-mail address or credit card information. This information allows us to fulfill your order and to contact you in the event we have questions regarding your order. We do not know or collect your name or e-mail address unless you provide it.

AURA Wigs does collect information about the pages which visitors review. We may also collect data volunteered by our visitors and customers, such as survey, demographic or product preference information. This information is used to improve our web site and the overall experience we provide to our customers, and is treated as confidential unless otherwise clearly indicated.

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Mailing List

Periodically, we send out notices of sales or special offers through e-mail or regular mail. You may request to be placed on our mailing list by contacting our customer service department or by selecting that option when you place an order. Please specify whether you prefer to receive notices by e-mail or post.

Periodically, we may make our mailing list available to carefully screened companies we believe offer products or services, which may be of interest to our customers. If you would prefer not to have your name shared with such companies, you may instruct us not to make it available by contacting our customer service department. We will indicate on your customer record that you do not wish to have your name provided to other companies and we will honor this request without hesitation. As a matter of policy, we do not disclose the names of companies to which we have provided names. Nor do we disclose the names of organizations from which we may have acquired names for our own marketing purposes.

If you choose, at any time, to be removed from our mailing list, please send written notification of your decision by contacting our customer service department.

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Ownership of Customer Information

AURA Wigs places a significant value on the information compiled about our customers. This information is essential to the operation of our company and constitutes a corporate asset of substantial value. In any business transaction involving the purchase or sale of assets by AURA Wigs or its affiliated business entities, this customer information may be purchased or sold just as any other piece of company owned property. By making a purchase on our web site, you give us your consent to the purchase or sale of this information should such a business transaction take place.

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About links to other sites

Within our web site, we may provide you with links to other companies or organizations that we feel provide useful information, services or products related to AURA Wigs web site. While we believe these organizations to be reputable and committed to consumer privacy, we cannot be responsible for the policies or practices of those who have sites linked to ours.

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